Within the Dispatch section, approximately two police dispatchers are on-duty at all times answering both emergency and non-emergency telephone calls that ring into the Gallatin Police Department Dispatch Center. Currently, the Gallatin Police Department maintains a total of seven telephone lines and two separate 9-1-1 telephone lines. On an annual basis, the Dispatch Center receives approximately 300,000 phone calls which result in approximately 21,000 calls-for-service where officers must respond to a given location.
The Gallatin Police Department also maintains TTY machines that can be used to communicate with hearing-impaired members of the Gallatin community.
In addition to answering telephones, dispatchers also communicate directly with officers and investigators throughout the City of Gallatin via fixed radio consoles within the Dispatch Center. The radio consoles allow the dispatchers to communicate with officers throughout the City of Gallatin and throughout Sumner County on approximately six different radio frequencies. The radio consoles are also equipped with digital equipment that allows the dispatcher to identify the particular officer who is transmitting on his or her "portable," or hand-held radio.
By far the most important task that Dispatchers serve is communicating with officers in the field. From the moment a Dispatcher answers a phone call asking for police assistance, to the moment that the officer leaves the location provided by the caller, the Dispatcher plays the integral role in ensuring not only the safety of the officer, but the safety of the caller as well.
Also within the Dispatch Center are several computer terminals which are networked with local, state, regional, and federal law enforcement databases. T.I.E.S., which stands for Tennessee Information Enforcement System, is just one example of the computer databases that are accessible in the Dispatch Center and it offers information on Tennessee Drivers Licenses, including the driver's name, address, and driving history. Dispatchers can also access N.C.I.C., the National Crime Information Center, which contains information on outstanding arrest warrants for individuals throughout the country, as well as information on missing children and stolen articles, such as cars, bicycles, and electronics. Altogether, these networked databases allow officers in the City of Gallatin to apprehend out-of-state fugitives and return missing children to their concerned parents.